A blocker has been identified within a partner network that was causing slower than expected recovery in our systems.
After liaising with this partner we have been advised this is now resolved and syncing speeds should now pick up speed dramatically over the next few days.
Our developer team have advised they expect all data that is *currently* in the queue should be caught up over the weekend, based on average additional invoices created over the course of Thursdays and Fridays we should see everything back to normal by Monday 25th November.
Posted Nov 20, 2024 - 18:11 EST
Update
Our systems are taking longer than anticipated to catch up, and some customers in the affected cluster are still seeing delays.
We're working on getting this caught up as soon as possible.
Posted Nov 11, 2024 - 22:14 EST
Monitoring
A small collection of customers have been reporting delayed data synchronisation between Lightspeed O-Series and their accounting packages.
One of the processing groups was overloaded with a larger than usual payload that was holding up data transfers instead of being distributed across other processors.
This has been cleared off, impacted customers should expect their data to catch up by end of business Friday (AEDT).
Posted Nov 07, 2024 - 00:15 EST
This incident affects: Lightspeed Restaurant (O-Series) (Accounting Integrations).