All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
Authentication Operational
API Operational
Customer Management Operational
Gift Cards & Store Credits Operational
Help Centre Operational
Inventory Operational
Payments Operational
Products Operational
Product pricing Operational
Quotes Operational
Reporting Operational
Retail POS Operational
Retail POS for iPadOS Operational
Sales History Operational
Service Orders Operational
Setup Operational
Stock Control Operational
Workflows Operational
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
POS Operational
Back Office Operational
Standard Reporting Operational
Purchase Operational
Produce Operational
Insights Operational
API Operational
Lightspeed Payments Operational
Lightspeed Loyalty Operational
Lightspeed Kiosk Operational
Lightspeed Bump Screen by Bump-It Operational
Ordering Integrations Operational
Payment Integrations Operational
Accounting Integrations Operational
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
NuORDER (B2B) Operational
The Brand Platform Operational
The Retail / Assortment tool Operational
API's Operational
Hosted Integration Feeds Operational
Genesys IT Operations Operational
Genesys API's Operational
Interface Operational
Genesys Server's Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.18.0 Sep 29, 2026 01:00-02:00 EDT

Update Time: Tuesday, September 29 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

NEW
- The new Orders screen in POS shows which orders are due soon, so your team can see what needs attention. You can opt in and switch back to the current screen at any time.

IMPROVED
- On-account invoices sent by email now show the full sale number, making it easier to match each invoice to the right sale.
- Back Office Purchase reports now load more reliably when you filter by category and tag.

RESOLVED
- Fixed an issue where retrying a Lightspeed Payments transaction while it was still processing could start a second payment.
- Fixed an issue where POS could stay locked after a refund in Local mode if the payment terminal did not respond.
- Fixed an issue where Back Office asked customers on legacy annual plans to upgrade.

MORE PRODUCT UPDATES
For the latest feature announcements, visit Lightspeed Product Updates.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Sep 23, 2026 - 02:24 EDT

Sep 28, 2026

No incidents reported today.

Sep 27, 2026

Lightspeed Restaurant (O-Series): Some older network printers not printing on iOS POS 3.16.0
Resolved - This issue should be resolved on 3.17.1 of our Lightspeed Restaurant app which is currently available in the App Store. Users should move across to the live version of our app if they were on test builds, emails have been sent to all customers advising of this process if they were impacted - if you were missed, kindly contact our support team.
Sep 27, 22:10 EDT
Update - We are continuing to investigate this issue.
Aug 18, 23:32 EDT
Investigating - We are aware that some venues have reported printing problems after the Lightspeed Restaurant iOS POS
app updated to version 3.16.0. Two separate situations are involved, and they look different on screen.

Bluetooth printers
Where one Bluetooth printer is set up to print more than one docket, for example a coffee docket and a kitchen docket, the first docket prints and a second may show a "printer busy" message instead of printing.

We can correct this remotely. No app update, no change to your printer setup and no action from you is required.

Certain older network printers
A small number of venues have reported a network receipt or kitchen printer that has stopped printing altogether. Other printers at the same venue may continue to print normally.

Support can restore printing for these venues, also with no change to your printer setup.

In both cases
Taking orders and processing payments continue to work normally, and no sales data is lost. We recognise that a docket not printing still disrupts service, and restoring these venues is our priority.

What we are doing
We are contacting venues we believe may be affected and applying the remote correction where it applies. Our engineering team is investigating both situations and working on a permanent fix for a future release.

If printing is not working at your venue
Please contact Support with your venue details and which printer is affected. We would ask you to get in touch rather than removing or re-adding the printer in your settings, as that can make it harder for us to restore.

You can check your app version and Device Support ID in the iPad's Settings, under Apps → Restaurant
Aug 18, 21:20 EDT

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Purchase Order Variant Selector Not Appearing
Resolved - A fix has been applied. You need to refresh the Inventory > Purchase Orders page and the variant selector will render as intended.
Sep 25, 15:08 EDT
Investigating - We are investigating an issue affecting some X-Series customers who are unable to select product variants when creating purchase orders or transfers. The variant selector is not rendering as expected.

We are continuing to monitor the service
Sep 25, 15:01 EDT
K-Series local payment processing degraded
Resolved - This incident has been resolved
Sep 25, 12:20 EDT
Monitoring - Hospitality K-Series payment processing has recovered after some local devices reported an “Unable to access payment method” error. We are monitoring the service.
Sep 25, 11:59 EDT
Update - We are continuing to investigate this issue.
Sep 25, 11:46 EDT
Investigating - Hospitality K-Series payment processing experienced degradation, with some local devices reporting an “Unable to access payment method” error.
Sep 25, 11:45 EDT
Brand Portals - Outage
Resolved - This incident has been resolved.
Sep 25, 11:07 EDT
Update - We are continuing to monitor for any further issues.
Sep 25, 10:44 EDT
Monitoring - Service has been fully restored and our Engineering team continues to monitor platform health to immediately respond in the event of any further performance degradation
Sep 25, 10:37 EDT
Update - Our Engineering team has identified the issue affecting the NuORDER Brand platform and service is currently being restored. Some users may still be impacted as this process in ongoing.
Sep 25, 10:07 EDT
Identified - We are aware of an ongoing issue utilizing NuORDER Brand portals at this time. Our Engineering team is actively working to resolve the problem as quickly as possible. This page will be updated as soon as service is restored, we apologize for the inconvenience.
Sep 25, 09:42 EDT

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Brand Portals - Degraded Performance
Resolved - Our Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future degradation.
Sep 23, 12:00 EDT
Investigating - We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
Sep 23, 11:47 EDT

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

Degraded service - French support line
Resolved - Services are now fully restored on the French K-series support lines.
Sep 15, 16:15 EDT
Monitoring - Services are gradually being restored on the French K-series support lines. Our team is monitoring further.
Sep 15, 11:02 EDT
Investigating - We are currently receiving reports of degraded service on our French K-series support line for French callers. Our team is currently investigating this.

Our French support service is temporarily available at the following number: +33187652207
Sep 14, 12:24 EDT

Sep 14, 2026

Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.17.0
Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 01:00 EDT
Scheduled - Update Time: Monday, September 14 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

IMPROVED
- Improved order syncing when printing subtotal receipts from the POS to reduce the risk of incorrect receipt totals when an order is open on multiple registers.
- Simplified access to the Inventory stock locations page. Staff with the Stocktaking permission no longer require the Site Products permission and access is now available on all POS plans.

RESOLVED
- Fixed an issue where Lightspeed Payments Pay-at-Table forgot the original split quantity after the first payment and prompted to re-split the remainder.
- Fixed an issue where cancelling a Lightspeed Payments card payment could leave POS stuck on the cancellation animation.
- Fixed an issue where the POS could freeze during Lightspeed Payments transactions during temporary network disconnections.
- Fixed an issue where POS orders could become stuck when checking out if Enforce Order Note and Promotions are both enabled.
- Fixed an issue where takings could fail to load when reconciling with a large number of open orders present.
- Fixed an issue where products marked as unavailable in POS appeared as available in Doshii connected online ordering integrations on a site's first connection.
- Fixed an issue where the product keyword search on POS could omit matching products from a very large product catalogue.

MORE PRODUCT UPDATES
For the latest feature announcements, visit Lightspeed Product Updates.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Sep 10, 02:50 EDT
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