All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Retail POS Operational
Payments Operational
API Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Advanced Insights Operational
Inventory Operational
Pulse Operational
Reservations Operational
Tasks Operational
Tempo Operational
Benchmarks & Trends Operational
KDS Operational
AI Assistant Operational
Lightspeed Restaurant (G-Series) Operational
POS Operational
Lightspeed Payments Operational
Backoffice Operational
API Operational
Lightspeed Restaurant (L-Series) Operational
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office Operational
90 days ago
100.0 % uptime
Today
Purchase Operational
90 days ago
99.99 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations Operational
90 days ago
100.0 % uptime
Today
Payment Integrations Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 29, 2026
Lightspeed Restaurant (O-Series): Scheduled Maintenance – Insights (Third-Party Data)
Completed - The scheduled maintenance has been completed.
Apr 29, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:30 EDT
Scheduled - Scheduled for: Wednesday, April 29 at 9:30 pm AEST

Impact: During this maintenance window, third-party data in Insights (currently limited to Deputy Timesheets) may be delayed or temporarily unavailable. No data will be lost, and processing will resume automatically once the maintenance is complete.

What's happening: We're performing general maintenance on our Insights infrastructure to improve reliability and performance for third-party data integrations.

We'll post an update here once the maintenance is complete and all systems are operating normally.
Apr 24, 00:59 EDT
Apr 28, 2026
Lightspeed Restaurant (O-Series) - Updates & New Improvements 12.7.0
Completed - The scheduled maintenance has been completed.
Apr 28, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 28 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Printers now automatically reconnect when their network address changes (for example after a router restart), so you no longer need to run “Find Printers”.

IMPROVED
- Added accessibility markup across Back Office and POS.
- Added a verification step when enabling MFA via Email OTP.
- Added the ability to remove credit cards and bank accounts linked to deleted sites.
- Improved messaging when a customer's mobile number matches an existing loyalty member at checkout.
- Simplified Company Security settings in Back Office by removing the “Email OTP only” option; businesses previously using it have been moved to “Any method supported”.
- Updated the Order Types prep-time description to reflect its actual behaviour — it applies to any API order without a set fulfilment time, including dine-in.

RESOLVED
- Fixed an issue where duplicated printers with simultaneous printing enabled could cause printing failures.
- Fixed an issue where accounting exports to Xero and MYOB could include incorrect (negative) tax values.
- Fixed an issue where Tap-to-Pay transactions could be recorded against the wrong site after repurposing a device from another site.
- Fixed an issue where GST was incorrectly calculated on Pay-at-Table receipts and on-account invoices for multi-quantity items.
- Fixed an issue where incorrect payment surcharge totals were displayed on partial refund receipts for orders with order-level discounts.
- Fixed an issue with the Products API availability filter to ensure consistent results.
- Fixed an issue where loyalty billing charged sites on Lite or Pause plans in multi-site companies.
- Fixed an issue where invoices were created when only $0 line items for features or integrations were present.
- Fixed an issue where users locked out after failed login attempts could not access chat support from the login screen.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 22, 00:35 EDT
Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026
C-series webshop: Increased errors in New Checkout
Resolved - This incident has been resolved.
Apr 23, 08:40 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 23, 08:29 EDT
Investigating - We are currently investigating this issue.
Apr 23, 08:21 EDT
Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026
Lightspeed Retail (S-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 01:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Wednesday April 15th at 5am UTC. During this time, you might experience unavailability of the system. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Apr 10, 14:42 EDT
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