Lightspeed Payments - Partial Payout delay for Hospitality Merchants
Identified - The technical issue causing the partial delays has been resolved. We're currently working to reduce the partial settlement delay for the impacted portion of your card sales transactions.
We will continue monitoring and provide a new update if required.
Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 10:25 EDT
Investigating - Since the 7th of July, an external technical issue has slowed the settlement of some Lightspeed Payments sales. Card transactions are processing as usual, but a portion of your card sales transactions will be deposited later than normal.
Our payments team is working closely with our banking partner to restore normal settlement speed as quickly as possible.
We understand how important fast access to funds is for your business and will keep you updated. Thank you for your patience while we resolve this issue.
Jul 08, 2025 - 08:41 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 15, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.14.0
Completed - The scheduled maintenance has been completed.
Jul 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, July 15 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.


IMPROVED
- Product pricing loads more quickly when managing large product lists in the Back Office or integrations.
- Lightspeed Payments is now more reliable thanks to automatic retries for certain network errors.
- The Orders API now supports multi-item additions in a single request when pass-thru printing is enabled.

RESOLVED
- Itemised receipts printed via pay-at-table now display discounts and surcharges correctly at both the item and order level.
- Fixed an issue that caused some POS registers to miss updates. Updates now roll out reliably without manual intervention.
- Resolved a problem where '%' symbols in product names or descriptions were displayed incorrectly.


IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jul 8, 23:27 EDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
Lightspeed Restaurant (L-Series) - Scheduled Maintenance for APS server
Completed - The scheduled maintenance has been completed.
Jul 10, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 11:00 EDT
Scheduled - We will be undergoing scheduled maintenance during this time for server APS only. There may be up to 15 minutes of downtime. The Restaurant Manager will be unavailable, and the Lightspeed POS app will only work if connected to a LiteServer. Thank you for your understanding.
Jul 8, 06:28 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

Unresolved incident: Lightspeed Payments - Partial Payout delay for Hospitality Merchants.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.13.0
Completed - The scheduled maintenance has been completed.
Jul 1, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, July 1 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Lightspeed Payments terminals now pair more reliably, even when the POS and terminal are on different networks.
- Several performance improvements have been made to enhance POS responsiveness during common actions.

RESOLVED
- A bug affecting daily resets of online order prep times has been fixed to ensure consistent behaviour.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 30, 03:07 EDT
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