We are continuing to work on a fix for this issue.
Posted Feb 06, 2026 - 18:55 EST
Update
We are continuing to work on a fix for this issue.
Posted Feb 06, 2026 - 18:54 EST
Update
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
Our team is actively monitoring the situation and working closely with our partners to understand the scope and expected resolution timeline. We recognize how critical payment processing is to your business and sincerely appreciate your patience.
If you would like to explore troubleshooting options or review available next steps, please contact our Support team at support@shopkeep.com, or start a live chat directly from your Back Office by navigating to the “Support” tab. Our team will be happy to review your account to assist where possible. The S-Series Support Team is available 7 days a week 8am-11pm EST through chat on your Backoffice, Register app, and the Help Center.
Additionally, Gift Card processing is currently down due to the Bridgepay issue.
For the most up-to-date information, please refer to the status pages below:
We are currently investigating an issue affecting merchants using Lightspeed Retail (S-Series) using BridgePay. A dedicated team is investigating the issue.
Posted Feb 06, 2026 - 10:39 EST
This incident affects: Lightspeed Retail (S-Series) (Payments).