Lightspeed Retail (X-Series) - Error processing refunds from the register

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved
Posted Dec 09, 2025 - 17:48 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 09, 2025 - 10:41 EST

Identified

We have identified an issue where Lightspeed (X-Series) retailers are reporting errors when attempting to process refunds from the registers.

We have found a work around for the error; refunds are still able to process from the Financial Services section in the back office.
Posted Dec 08, 2025 - 16:05 EST
This incident affected: Lightspeed Retail (X-Series) (Payments, Retail POS).