Full search functionality is restored and fast Backoffice load speeds are back. Historical orders will all reappear gradually as our system finishes updating.
Posted Mar 19, 2026 - 08:30 EDT
Update
NOAM: Backoffice Search and filtering is fully operational.
EMEA: Search functionality has been restored for most areas of your account. Starting March 18th at 5:00 PM CET (12:00 PM EDT), full search functionality and faster Backoffice load speeds will also return for all Orders, Invoices, and Shipments created since January 1, 2025. Search results for records from before 2025 will reappear gradually as our system finishes updating.
Posted Mar 18, 2026 - 10:40 EDT
Update
We are monitoring the back office search issues: All back-office data is visible. No data was lost, and storefronts remain unaffected. We are working to fix the search functionality in the bottom-left menu. All other search functionalities are fully resolved for NOAM. For EMEA, data is being served via a fallback search; while all records are accessible, merchants may experience limited search (and filter) functionality or slower results until fully resolved.
Posted Mar 16, 2026 - 05:54 EDT
Monitoring
the data is now back in the back office for both NOAM and EU.
Posted Mar 14, 2026 - 14:07 EDT
Investigating
"We are currently investigating this issue."
Posted Mar 14, 2026 - 14:05 EDT
This incident affected: Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)).