Restaurant (O-Series): Delayed accounting data sync
Update - A blocker has been identified within a partner network that was causing slower than expected recovery in our systems.

After liaising with this partner we have been advised this is now resolved and syncing speeds should now pick up speed dramatically over the next few days.

Our developer team have advised they expect all data that is *currently* in the queue should be caught up over the weekend, based on average additional invoices created over the course of Thursdays and Fridays we should see everything back to normal by Monday 25th November.
Nov 20, 2024 - 18:11 EST
Update - Our systems are taking longer than anticipated to catch up, and some customers in the affected cluster are still seeing delays.

We're working on getting this caught up as soon as possible.
Nov 11, 2024 - 22:14 EST
Monitoring - A small collection of customers have been reporting delayed data synchronisation between Lightspeed O-Series and their accounting packages.

One of the processing groups was overloaded with a larger than usual payload that was holding up data transfers instead of being distributed across other processors.

This has been cleared off, impacted customers should expect their data to catch up by end of business Friday (AEDT).
Nov 07, 2024 - 00:15 EST
Delays - Shopify and Xero Integrations
Monitoring - We’re looking into an issue where our integrations with Xero and Shopify. A small number of retailers will see out-of-date results relative to their Lightspeed (X-Series) account. We will keep you posted with updates as they come. Thanks for your patience.
Nov 17, 2024 - 01:24 EST
Multi location R-Series merchants may be experiencing a degraded response in applying to Capital
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 2024 - 16:47 EST
Investigating - We are currently investigating this issue.
Nov 15, 2024 - 14:20 EST
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
POS Operational
Back Office Operational
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Degraded Performance
90 days ago
99.99 % uptime
Today
POS ? Operational
90 days ago
99.99 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Accounting Integrations ? Degraded Performance
90 days ago
100.0 % uptime
Today
Lightspeedhq.com.au (Website) Operational
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Lightspeed Retail (R-Series)
Resolved - The incident has been resolved.
Nov 20, 13:13 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 13:08 EST
Update - We are continuing to work on a fix for this issue.
Nov 20, 13:07 EST
Identified - Issue has been mitigated. A forced logout was necessary to prevent further data loss. We are working on restoring the original SKUs to the affected items.
Nov 20, 13:06 EST
Phone services not available
Resolved - This issue is resolved, and our phone queues remain operational as usual.
Nov 20, 09:09 EST
Monitoring - An outage of our third-party service provider has resulted in our phone lines being temporarily unavailable. The service provider is investigating the issue.

Please contact us through the chat option in your back office if you require Support.
Nov 20, 08:43 EST
Lightspeed Restaurant (O-Series) - Updates & New Improvements 10.23.0
Completed - The scheduled maintenance has been completed.
Nov 20, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 23:00 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, November 20 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Deleted sites no longer appear in the Financial Services Merchant Portal, so only active sites are visible for selection.
- The POS button on the 'My Site' → 'Printers' page in Back Office now redirects correctly to the POS page.
- The 'Search Product' field on POS no longer appears on non-sales pages, ensuring that it is only accessible where intended.
- Linked option sets in the Back Office now retain their sort order when new option sets are added, maintaining consistency in the display order.
- Items from nested option sets are now automatically removed from an order when the parent product is deleted, preventing incomplete or stuck orders.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Nov 12, 23:10 EST
Nov 19, 2024
Lightspeed Restaurant - Lightspeed Payments: Intermittent Processing issues
Resolved - We are marking this incident as resolved.

Lightspeed was unable to locate any fault or errors in its own infrastructure, and the issue appears to have been resolved by the relevant third party.
Nov 19, 22:28 EST
Update - We have reports that customers who are able to hot-spot their payments terminals to a mobile phone (non-Optus network) are able to get payments working via standalone mode.

For now we suggest impacted customers try this whilst we keep investigating.
Nov 19, 05:53 EST
Monitoring - We have not been able to locate any evidence of faults in our infrastructure.

We also (at time of update) have less than 10 customers reporting this issue.

Our team are contacting the affected customers to attempt some work arounds but at this stage we believe this is a localised ISP issue.
Nov 19, 04:01 EST
Investigating - Our team are looking into reports from a small amount of customers in Perth and Adelaide (Australia) around intermittent payments processing issues. (Cards will consistently decline for a few minutes then go through).

We are double checking our infrastructure but also looking for any consistencies with internet provider for the impacted customers.

Please contact support and let us know who your ISP is if you are seeing these issues.
Nov 19, 02:51 EST
Nov 18, 2024

No incidents reported.

Nov 17, 2024

Unresolved incident: Delays - Shopify and Xero Integrations.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Lightspeed Retail (X-Series): Delays with Inventory updates
Resolved - This is now resolved.
Nov 15, 08:53 EST
Update - We're investigating inventory delays impacting some retailers.
Nov 15, 08:39 EST
Update - We're investigating inventory delays impacting some retailers on X-Series.
Nov 15, 08:34 EST
Investigating - We're investigating inventory delays impacting some retailers.
Nov 15, 08:31 EST
K-Series Backoffice is down and not reachable.
Resolved - This incident has been resolved.
Nov 15, 07:18 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 07:01 EST
Investigating - We are currently investigating this issue.
Nov 15, 06:12 EST
Lightspeed Restaurant(O-Series) - Insights reporting delays
Resolved - Our systems are back online and back to usual reporting.
Nov 15, 00:43 EST
Investigating - We are currently investigating an issue which is causing delays to Insights reporting.

Customers may notice that their reports are not displaying complete sales totals.

Our internal teams are working diligently to resolve this.

We will provide further updates here as they become available.
Nov 15, 00:16 EST
Nov 14, 2024
Degraded performance for Hospitality Lightspeed Payments in North America
Resolved - This morning's issue has been fully resolved.
Nov 14, 12:25 EST
Monitoring - We've identified and fixed an issue with our processing service for a subset of merchants based in North America.
Nov 14, 10:56 EST
Nov 13, 2024
POS device configuration fail to load
Resolved - This incident has been resolved.
Nov 13, 06:59 EST
Update - A fix has been implemented and we are monitoring the results. If you encounter a POS crashing issue, please reload the device configuration via your Backoffice
Nov 13, 03:46 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 03:44 EST
Investigating - We are currently investigating an issue where POS devices will not be able to start
Nov 13, 03:21 EST
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
← Incident History Powered by Atlassian Statuspage