Lightspeed Payments Hospitality merchants may experience a degradation in payout reporting for the dates of September 4th and 5th 2025
Update - We are continuing to work on a fix for this issue.
Sep 07, 2025 - 18:50 EDT
Identified - The issue has been identified and a fix is being worked on. The payout reporting for September 4th and 5th 2025 will be delayed.
Sep 07, 2025 - 18:46 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.95 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Degraded Performance
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Degraded Performance
Lightspeed Restaurant (G-Series) Degraded Performance
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Degraded Performance
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Degraded Performance
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.18.0 Sep 9, 2025 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, September 9 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Lightspeed Payments: Added terminal branding, allowing custom images to be uploaded and applied to payment terminals.

IMPROVED
- Mobile POS now shows product availability indicators, matching browser and tablet behaviour.
- Tap to Pay refunds can now be processed without a paired physical terminal.
- Pay at Table now excludes cleared tables with no outstanding balance.

RESOLVED
- Fixed an issue where Pay at Table orders reverted to On Hold after completion.
- Fixed timeout errors when updating products for large multi-site companies.
- Fixed bulk customer CSV uploads failing with “There is already an active transaction.”
- Fixed uploaded images and videos not appearing on Customer Display devices.
- Fixed misaligned back button and disappearing Order Type button on mobile POS.
- Fixed a display issue where the refund page on mobile devices showed extra space on the right side.
- Fixed POS freezing when cancelling Lightspeed Payments transactions with a disconnected terminal.
- Fixed Gift Card transfers failing to process when clicking the Transfer button.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Sep 03, 2025 - 23:05 EDT
Sep 8, 2025

No incidents reported today.

Sep 7, 2025

Unresolved incident: Lightspeed Payments Hospitality merchants may experience a degradation in payout reporting for the dates of September 4th and 5th 2025.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Lightspeed Payments Hospitality: Payout Delays for some Merchants in Switzerland
Resolved - The third-party partner has resolved the issue. Payout scheduled on the 4th and 5th, both arrived on the 5th.
Sep 5, 05:20 EDT
Investigating - The September 4th payout has been delayed. All missing funds will be paid out tomorrow, Friday the 5th, by 11:00 AM CEST. We apologize for the inconvenience.
Sep 4, 09:02 EDT
Sep 4, 2025
Sep 3, 2025
Lightspeed Restaurant (O-Series): Lightspeed Payments Partial Refunds Processing as Full Refunds
Resolved - The issue where partial refunds via Lightspeed Payments on O-Series were processing as full refunds has been resolved following a hotfix.

All partial refunds are now processing correctly, and no further action is required from merchants.
Sep 3, 03:51 EDT
Update - We are continuing to work on a fix for this issue.
Sep 3, 03:20 EDT
Update - We will be deploying a hotfix to resolve the issue where partial refunds via Lightspeed Payments on O-Series are processing as full refunds.

The fix is expected to be live and the issue resolved by 18:00 AEST.
Sep 3, 03:16 EDT
Identified - We have identified the cause of the issue where partial refunds via Lightspeed Payments on O-Series are processing as full refunds. Our team is actively working on a fix.

Workaround
If you need to process a partial refund in the meantime, please refund to Cash instead of Lightspeed Payments.

We will provide further updates as we progress towards resolution.
Sep 3, 00:34 EDT
Investigating - We have identified an issue where partial refunds processed through Lightspeed Payments on O-Series are incorrectly refunding the full payment amount.

Impact
All O-Series merchants using Lightspeed Payments are affected when performing partial refunds via POS.

Workaround
If you need to process a partial refund, please refund to Cash instead of Lightspeed Payments until this issue is resolved.

We are working on a fix and will provide updates as they become available.
Sep 3, 00:21 EDT
Lightspeed Restaurant (O-Series) – Hotfix 11.17.2
Completed - The scheduled maintenance has been completed.
Sep 3, 03:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:30 EDT
Scheduled - Update Time: Wednesday, September 3 at 17:30 AEST
Update Process: Your POS will automatically update after 17:30 AEST.

RESOLVED
- We have resolved the issue where partial refunds via Lightspeed Payments on O-Series were incorrectly processing as full refunds.
Sep 3, 03:14 EDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.17.1
Completed - The scheduled maintenance has been completed.
Sep 1, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:00 EDT
Scheduled - Update Time: Monday, September 1 at 16:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 16:00 AEST.

RESOLVED
- The Back Office issue causing product edits to fail when uploading an image has been fixed.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 31, 22:18 EDT
Restaurant O-Series: Back Office Product edits will fail if an image is uploaded
Resolved - This incident has been resolved.
Sep 1, 02:24 EDT
Identified - We’ve identified the cause of the issue preventing product edits from saving in Back Office when an image is uploaded. A hotfix is scheduled for release at 4:00 pm AEST today.

In the meantime, product changes that do not involve image uploads will continue to save successfully.
Aug 31, 22:14 EDT
Update - We are continuing to investigate this issue.
Aug 31, 18:42 EDT
Investigating - If a user in back office attempts to update products and upload an image, the update will fail (despite claiming a successful save).

Our team are currently investigating this issue.

For now, any product changes that do not involve image uploads will work fine.
Aug 31, 18:41 EDT
Aug 31, 2025
Aug 30, 2025

No incidents reported.

Aug 29, 2025
C-series Backoffice is not accessible for merchants login, and storefront issue for cart/checkout
Resolved - This incident has been resolved.
Aug 29, 08:01 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 29, 07:46 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 29, 07:38 EDT
Update - We are continuing to investigate this issue.
Aug 29, 06:38 EDT
Update - We are continuing to investigate this issue.
Aug 29, 06:31 EDT
Investigating - We are currently investigating this issue.
Aug 29, 06:29 EDT
Lightspeed Retail (R-Series) scheduled Redis maintenance
Completed - The scheduled maintenance has been completed.
Aug 29, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 23:00 EDT
Scheduled - We will be conducting scheduled Redis maintenance on Thursday, August 28th, at 11:00 pm until Friday, August 29th, at 01:00 am EDT. During this time, you might experience slowness in the application.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause.
Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 26, 14:47 EDT
Aug 28, 2025
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 23:30 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday August 27th at 11:30pm EDT. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 23, 09:01 EDT
Aug 27, 2025
Golf degraded performance and connection problems
Resolved - This incident has been resolved.
Aug 27, 10:12 EDT
Monitoring - A fix has been applied, and system performance is returning to normal. We are continuing to monitor.
Aug 27, 10:01 EDT
Identified - An issue affecting performance and connectivity to Golf has been identified and a fix is being applied.
Aug 27, 09:48 EDT
New POS Version causes App crashes
Resolved - This incident has been resolved.
Aug 27, 03:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Aug 26, 05:00 EDT
Investigating - We are aware of an issue impacting a new version of the POS (25.34.0), where we identified multiple app crashes. Try not to update to the newest app version. We are working on a fix.
Aug 26, 03:24 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.17.0
Completed - The scheduled maintenance has been completed.
Aug 27, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 02:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, August 27 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Added an ignore_availability flag in the Orders API that allows future-dated orders to bypass product availability checks. Same-day orders continue to follow standard rules.

IMPROVED
- The Orders API now accepts customer details in the order payload without a customer_id, automatically creating or matching the customer record.
- Images now load faster on POS thanks to optimised thumbnails for products and user avatars.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 21, 22:18 EDT
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:30 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday August 26th at 11:30pm EDT. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Aug 23, 08:59 EDT
Aug 26, 2025
X-Series Retail Payments - Not Able to Create or Use PaymentSense Payment type
Resolved - This issue has been resolved
Aug 26, 14:30 EDT
Identified - We've identified that certification from Paymentsense has expired —we are waiting on the Paymentsense response on this.
Aug 24, 13:42 EDT
Investigating - We are currently investigating the cause of the issue preventing the use of the PaymentSense payment type
Aug 24, 10:56 EDT
Aug 25, 2025

No incidents reported.

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