All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.96 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.96 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Retail (R-Series) scheduled database maintenance Nov 10, 2025 02:00-04:00 EST

We will be conducting scheduled database maintenance on Monday November 10th at 7am UTC. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Posted on Nov 06, 2025 - 14:42 EST
Nov 7, 2025
Lightspeed R-series invoicing; degraded performance for deposits
Resolved - This incident has been resolved
Nov 7, 17:03 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 11:59 EST
Investigating - We are currently investigating this issue.
Nov 7, 09:54 EST
Nov 6, 2025
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 EST
Scheduled - We will be conducting scheduled database maintenance on Thursday November 6th. During this time, you might experience unavailability of your POS for about 15 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 3, 11:30 EST
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:01 EST
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 5, 10:45 EST
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.22.1
Completed - The scheduled maintenance has been completed.
Nov 6, 00:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 EST
Scheduled - Update Time: Thursday, November 6 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Resolved a 500 error that occurred on the Subscription page when discount coupons were applied.
- Fixed a Pay at Table issue that stopped some payments from processing correctly.
- Restored the Reprint receipt option for account sales on customer profiles
- Fixed an issue where updating a customer’s profile image through the API didn’t update it in the POS.
Nov 5, 17:44 EST
Nov 5, 2025
Lightspeed Retail (R-Series APAC) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:00 EST
Scheduled - We will be conducting scheduled database maintenance on Wednesday November 5th. During this time, APAC accounts will be temporarily unavailable for up to 15 minutes, beginning no earlier than 6pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 3, 11:25 EST
Creation of invoices are being degraded
Resolved - This incident has been resolved.
Nov 5, 13:49 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 13:44 EST
Update - We are continuing to work on a fix for this issue.
Nov 5, 13:18 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 5, 13:18 EST
Investigating - Some invoice creations are failing. We are currently investigating the issue.
Nov 5, 12:51 EST
Nov 4, 2025
Order Anywhere payments using iDeal are failing
Resolved - The incident is resolved. We are still monitoring.
Nov 4, 07:58 EST
Investigating - We are currently investigating an issue where Order anywhere orders cannot be paid via iDeal. All Netherlands-based customers using iDeal are affected
Nov 4, 06:08 EST
Nov 3, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.22.0
Completed - The scheduled maintenance has been completed.
Nov 3, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 11:00 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, November 4 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Added support for product docket names, allowing venues to use shorter or alternate names on production dockets for clearer communication.
- Introduced large order numbers on receipts and dockets, making it easier to call out takeaway and pickup orders.
- Added an in-app news feed in Back Office so you can stay informed about new features directly within the product.
- Added tip refund options for partial refunds, giving users control over whether to include the tip amount.

IMPROVED
- Product lists now load faster with improved API performance, reducing wait times during syncing.
- API order rejection messages are clearer, explaining when items are out of stock or exceed available quantity.

RESOLVED
- Fixed an issue where completed Pay at Table orders remained open after payment.
- Fixed an issue where button text in the Select a Gift Card modal was not visible in Dark Mode.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Nov 2, 22:25 EST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

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