Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.98 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.98 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Degraded Performance
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Degraded Performance
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 15, 2025

No incidents reported today.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Lightspeed Restaurant (O-Series) - Hotfix 11.18.1
Completed - The scheduled maintenance has been completed.
Sep 11, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 EDT
Scheduled - Update Time: Thursday, September 11 at 15:00 AEST
Update Process: Your POS will automatically update after 15:00 AEST.

IMPROVED
- Adding and saving products is now faster with improved performance.

RESOLVED
- Fixed an issue where updating products for companies with many sites and registers could cause timeout errors.
- Fixed an error that prevented editing products not assigned to the user’s current site, even when they had the correct permissions.
Sep 10, 22:16 EDT
Sep 10, 2025

No incidents reported.

Sep 9, 2025
Lightspeed Payments Hospitality merchants may experience a degradation in payout reporting for the dates of September 4th and 5th 2025
Resolved - This incident has been resolved and all reports are now available in the backoffice.
Sep 9, 05:02 EDT
Update - We are continuing to work on a fix for this issue.
Sep 7, 18:50 EDT
Identified - The issue has been identified and a fix is being worked on. The payout reporting for September 4th and 5th 2025 will be delayed.
Sep 7, 18:46 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.18.0
Completed - The scheduled maintenance has been completed.
Sep 9, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, September 9 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- Lightspeed Payments: Added terminal branding, allowing custom images to be uploaded and applied to payment terminals.

IMPROVED
- Mobile POS now shows product availability indicators, matching browser and tablet behaviour.
- Tap to Pay refunds can now be processed without a paired physical terminal.
- Pay at Table now excludes cleared tables with no outstanding balance.

RESOLVED
- Fixed an issue where Pay at Table orders reverted to On Hold after completion.
- Fixed timeout errors when updating products for large multi-site companies.
- Fixed bulk customer CSV uploads failing with “There is already an active transaction.”
- Fixed uploaded images and videos not appearing on Customer Display devices.
- Fixed misaligned back button and disappearing Order Type button on mobile POS.
- Fixed a display issue where the refund page on mobile devices showed extra space on the right side.
- Fixed POS freezing when cancelling Lightspeed Payments transactions with a disconnected terminal.
- Fixed Gift Card transfers failing to process when clicking the Transfer button.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Sep 3, 23:05 EDT
Sep 8, 2025

No incidents reported.

Sep 7, 2025
Sep 6, 2025

No incidents reported.

Sep 5, 2025
Lightspeed Payments Hospitality: Payout Delays for some Merchants in Switzerland
Resolved - The third-party partner has resolved the issue. Payout scheduled on the 4th and 5th, both arrived on the 5th.
Sep 5, 05:20 EDT
Investigating - The September 4th payout has been delayed. All missing funds will be paid out tomorrow, Friday the 5th, by 11:00 AM CEST. We apologize for the inconvenience.
Sep 4, 09:02 EDT
Sep 4, 2025
Sep 3, 2025
Lightspeed Restaurant (O-Series): Lightspeed Payments Partial Refunds Processing as Full Refunds
Resolved - The issue where partial refunds via Lightspeed Payments on O-Series were processing as full refunds has been resolved following a hotfix.

All partial refunds are now processing correctly, and no further action is required from merchants.
Sep 3, 03:51 EDT
Update - We are continuing to work on a fix for this issue.
Sep 3, 03:20 EDT
Update - We will be deploying a hotfix to resolve the issue where partial refunds via Lightspeed Payments on O-Series are processing as full refunds.

The fix is expected to be live and the issue resolved by 18:00 AEST.
Sep 3, 03:16 EDT
Identified - We have identified the cause of the issue where partial refunds via Lightspeed Payments on O-Series are processing as full refunds. Our team is actively working on a fix.

Workaround
If you need to process a partial refund in the meantime, please refund to Cash instead of Lightspeed Payments.

We will provide further updates as we progress towards resolution.
Sep 3, 00:34 EDT
Investigating - We have identified an issue where partial refunds processed through Lightspeed Payments on O-Series are incorrectly refunding the full payment amount.

Impact
All O-Series merchants using Lightspeed Payments are affected when performing partial refunds via POS.

Workaround
If you need to process a partial refund, please refund to Cash instead of Lightspeed Payments until this issue is resolved.

We are working on a fix and will provide updates as they become available.
Sep 3, 00:21 EDT
Lightspeed Restaurant (O-Series) – Hotfix 11.17.2
Completed - The scheduled maintenance has been completed.
Sep 3, 03:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 03:30 EDT
Scheduled - Update Time: Wednesday, September 3 at 17:30 AEST
Update Process: Your POS will automatically update after 17:30 AEST.

RESOLVED
- We have resolved the issue where partial refunds via Lightspeed Payments on O-Series were incorrectly processing as full refunds.
Sep 3, 03:14 EDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.17.1
Completed - The scheduled maintenance has been completed.
Sep 1, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:00 EDT
Scheduled - Update Time: Monday, September 1 at 16:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 16:00 AEST.

RESOLVED
- The Back Office issue causing product edits to fail when uploading an image has been fixed.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Aug 31, 22:18 EDT
Restaurant O-Series: Back Office Product edits will fail if an image is uploaded
Resolved - This incident has been resolved.
Sep 1, 02:24 EDT
Identified - We’ve identified the cause of the issue preventing product edits from saving in Back Office when an image is uploaded. A hotfix is scheduled for release at 4:00 pm AEST today.

In the meantime, product changes that do not involve image uploads will continue to save successfully.
Aug 31, 22:14 EDT
Update - We are continuing to investigate this issue.
Aug 31, 18:42 EDT
Investigating - If a user in back office attempts to update products and upload an image, the update will fail (despite claiming a successful save).

Our team are currently investigating this issue.

For now, any product changes that do not involve image uploads will work fine.
Aug 31, 18:41 EDT
← Incident History Powered by Atlassian Statuspage