All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.94 % uptime
Today
POS ? Operational
90 days ago
99.94 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.94 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
99.91 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
99.97 % uptime
Today
Online Ordering Operational
90 days ago
99.97 % uptime
Today
Ordering Integrations ? Operational
90 days ago
99.97 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.63 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Delays - Inventory Results Outdated / Lagging
Resolved - This incident has been resolved.
Apr 23, 17:29 EDT
Investigating - We’re looking into an issue where Inventory is displaying out-of-date results to Lightspeed (X-Series) retailers and will keep you posted with updates as they come. Thanks for your patience.
Apr 23, 06:55 EDT
Restaurant O-Series: Product images are unable to be uploaded
Resolved - This incident has been resolved.
Apr 23, 02:54 EDT
Identified - We have identified the issue and we are working on a fix.
We anticipate a fix being rolled out by this evening (Sydney time).
Apr 22, 22:46 EDT
Investigating - Our team have received reports that customers are unable to use our internal image uploading service for products.

We are currently investigating this issue.
Apr 22, 22:18 EDT
Lightspeed Retail (R-Series Home) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Tuesday, April 22nd. During this time, you might experience unavailability of the Home features for up to 2 hours. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Apr 16, 11:27 EDT
Apr 22, 2025
Restaurant O-Series: Sales Feed is not loading data
Resolved - This incident has been resolved.
Apr 22, 04:10 EDT
Identified - A security update in today's release seems to be a little over-enthusiastic.
We are currently working on refining this update so that users that should have access to Sales Feed reports are able to gain access.
Apr 22, 02:56 EDT
Investigating - Our team have received reports that the Sales Feed report in Back Office is not loading data.

Please note that all other reports are working as expected including Snapshot reports, reconciliation reports, and so on.
Sales history also remains operable in POS directly.

We are investigating this issue to restore the Sales Feed as soon as possible.
Apr 22, 02:19 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.8.0
Completed - The scheduled maintenance has been completed.
Apr 22, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, April 22 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

NEW
- All new Lightspeed Payments terminal pairings now default to cloud connection, improving reliability and enabling integrated payments over cellular networks.

IMPROVED
- Increased the POS-side timeout for Lightspeed Payments from 60 to 120 seconds to prevent premature cancellations during slower transactions.

RESOLVED
- Fixed an issue where the gift card settings page failed to load for some users.
- Updated the Hey You settings link to open the correct portal after enabling the add-on.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Apr 15, 01:10 EDT
Apr 21, 2025
Maintenance — C-Series (EU)
Completed - The scheduled maintenance has been completed.
Apr 21, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 19:00 EDT
Scheduled - Scheduled maintenance - We will be conducting scheduled maintenance for Lightspeed eCom (C-Series) in EU (webshopapp.com). During this time, you might experience degradation in the storefront and backoffice. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
Apr 15, 11:07 EDT
Processing Errors for EU Merchants
Resolved - We can confirm Payment processing in EU has fully recovered since 19:39 CEST.
If you're still having issues, we recommend rebooting your payment terminals.
We sincerely apologize for the inconvenience caused and thank you for your patience.
Apr 21, 14:37 EDT
Identified - We have identified the external issue and are in contact with our processing partner.
We are seeing a recovery of Payments services starting on 19:35 CEST.
Apr 21, 13:46 EDT
Investigating - There is a known issue affecting Payments processing for a subset of our European based merchant. We’re currently investigating this issue and will provide an update as soon as possible.
Apr 21, 13:23 EDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Maintenance — C-Series (NOAM)
Completed - The scheduled maintenance has been completed.
Apr 15, 03:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:00 EDT
Scheduled - Scheduled maintenance - We will be conducting scheduled maintenance for Lightspeed eCom (C-Series) in NOAM (shoplightspeed.com). During this time, you might experience degradation in the storefront and backoffice. This maintenance is essential to ensure the continued performance, reliability and security of our systems.

Scheduled maintenance time: April 15th — at 3am EST
Apr 11, 03:59 EDT
Apr 14, 2025
Restaurant O-Series: API Degraded (resolved)
Resolved - Our team received a few reports from some partners around failed online orders coming into our system. A node in our cluster was not performing adequately and needed to be replaced.

Some clients may have noticed a minor amount of delayed, missing or rejected orders between 10:30AM and 11:10AM AEST (Sydney Time)

This issue is now resolved.
Apr 14, 20:30 EDT
Apr 13, 2025
Restaurant O-Series: Accounting Integrations not loading
Resolved - This incident has been resolved.
Apr 13, 23:47 EDT
Investigating - We have received reports that some customers are unable to access their accounting integrations (Xero, MYOB or Quickbooks).

Our teams are currently investigating.
Apr 13, 21:50 EDT
Apr 12, 2025

No incidents reported.

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