All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.21.0 Oct 21, 2025 00:00-01:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, October 21 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Introducing Credit on Account, giving venues a simple way to issue, redeem, and refund customer credit directly through their POS. Perfect for managing member credit or handling customer deposits.

RESOLVED
- Fixed an issue where editing product availability for items within an option set failed if the auto-prompt setting was disabled.
- Fixed an issue where deleted categories blocked users from saving changes in the Courses add-on.
- Fixed an issue where users on the POS login screen were not sorted alphabetically by name.
- Fixed an issue where site-specific payment settings were not resetting correctly when only one site remains in a Company.
- Fixed an issue where certain products were missing from the Online Products page due to a mismatch between variant and parent product visibility settings.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Oct 14, 2025 - 21:41 EDT
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 00:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 16, 20:59 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 17, 00:00 EDT
Oct 16, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 10:24 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 16, 09:42 EDT
Oct 15, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 18:20 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 15:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 15, 09:06 EDT
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 09:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 03:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 8, 10:59 EDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025
Hospitality Netherlands - October 10th Settlement delay
Resolved - We can confirm that as of 17:00 CEST on October 13, 2025, the issue resulting in a partial payout delay for Rabobank bank users has been resolved. All affected payouts have now been processed.
Impacted Rabobank users will receive their funds as soon as possible.
Oct 13, 11:27 EDT
Update - Further investigation has revealed that the delay has been caused by a technical issue with the beneficiary bank, Rabobank.
We remain actively engaged with Rabobank to explore all options to expedite payout processing.
Oct 13, 10:48 EDT
Identified - Hi there,

We have detected a payout delay for some users of Lightspeed Payments in the Netherlands using Rabobank as their primary bank.
Settlements sent on Friday may be delayed. We have contacted our banking partners to investigate and resolve this issue.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding during this time.
Oct 13, 07:42 EDT
Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025
Lightspeed Payments Bank Account Linking Issue
Resolved - This incident has been resolved.
Oct 8, 16:03 EDT
Investigating - We are currently investigating an issue affecting merchants trying to connect a bank account to Lightspeed Payments via Plaid
Oct 8, 14:13 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.20.2
Completed - The scheduled maintenance has been completed.
Oct 8, 00:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 EDT
Scheduled - Update Time: Wednesday, October 8 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- We’ve fixed an issue where price list updates were not applying immediately and real-time webhooks were not being triggered as expected.
Oct 7, 21:57 EDT
Oct 7, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Oct 7, 08:56 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 06:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Oct 6, 11:09 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.20.1
Completed - The scheduled maintenance has been completed.
Oct 7, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 02:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, October 7 at 17:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 17:00 AEDT.

RESOLVED
- We’ve fixed an issue that was preventing some Back Office pages from loading correctly.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Oct 7, 01:46 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.20.0
Completed - The scheduled maintenance has been completed.
Oct 7, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 00:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, October 7 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Orders on the same table can now be merged directly from the Tables screen on mobile.
- Introduced a new Bookings API to better support integrations with reservation platforms.

IMPROVED
- Subscription invoices are now shorter and easier to read, with $0 line items removed.

RESOLVED
- Fixed an issue where Lightspeed Payments could not be re-enabled after being disabled.
- Fixed an issue where large gift card lists failed to load in Back Office.
- Fixed an issue where product notes did not support multi-line text.
- Fixed an issue where customer tags and addresses were not saving correctly for some API orders.
- Fixed an issue where Display settings did not show all supported payment methods.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Oct 1, 04:34 EDT
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

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