All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.99 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
99.93 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
99.94 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
99.99 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
99.98 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
99.98 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
99.97 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
99.99 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.63 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.12.0 Jun 17, 2025 01:00-02:00 EDT

We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, June 17 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Search and load times across POS and Back Office are now faster, helping you get things done with less waiting.

RESOLVED
- Fixed an issue where users couldn’t exit the Split by Price screen after a partial payment.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Posted on Jun 09, 2025 - 23:38 EDT
Jun 13, 2025

No incidents reported today.

Jun 12, 2025
Global Infrastructure Disruption
Resolved - Google is reporting full recovery for all services used by Lightspeed.
Jun 12, 19:55 EDT
Update - Google is reporting that most services are recovered, but are continuing to investigate residual impact. All Lightspeed products appear to be fully operational, but we will continue to monitor until Google resolves the incident on their end.
Jun 12, 18:26 EDT
Update - We are continuing to monitor for any further issues.
Jun 12, 16:05 EDT
Monitoring - Google is reporting recovery in most regions. All Lightspeed products are showing signs of recovery, though some may experience delays as they catch up on message backlogs.
Jun 12, 15:37 EDT
Identified - Due to a global Google Cloud Platform incident, several products may experience disruption or latency with some features.
Jun 12, 15:13 EDT
Order Anywhere Orders Failing
Resolved - The fix has been implemented
Jun 12, 08:59 EDT
Monitoring - We experienced an issue where Order Anywhere orders were failing at 13:30 CET and currently monitoring the results of the fix
Jun 12, 07:54 EDT
Jun 11, 2025
Images are not loading on the storefront and back office
Resolved - This incident has been resolved.
Jun 11, 17:45 EDT
Monitoring - We have implemented a fix and will continue to monitor the situation.
Jun 11, 17:44 EDT
Investigating - Images are either not loading or loading extremely slowly on both the storefront and the back office for C-Series. Clicking the Manage Online button is also affected and will return 503 Service Unavailable.
Jun 11, 17:15 EDT
Jun 10, 2025
Lightspeed Retail (R-Series Home) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 EDT
Scheduled - Scheduled maintenance for the Home tab database will extend an additional day. This database upgrade is now scheduled for Tuesday, June 10th, requiring a full day of maintenance. While service interruptions are not anticipated, performance may be affected. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 9, 15:57 EDT
Lightspeed Restaurant (O-Series) - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 10, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 EDT
Scheduled - Start time: Tuesday, June 10 at 11:00 PM AEST
Scheduled duration: 30 minutes

We’ll be performing scheduled maintenance to improve system speed and reliability.

No downtime is expected, but you may notice a brief slowdown or minor issues for up to 5 minutes during this time. The full 30-minute window gives us time to complete the work and ensure everything runs smoothly.

There’s nothing you need to do — we’ll be monitoring everything closely.

Thanks for your understanding,
The Lightspeed Team
Jun 10, 00:01 EDT
Jun 9, 2025
Lightspeed Retail (R-Series Home) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Jun 9, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 EDT
Scheduled - Scheduled database maintenance for the Home tab database will take place all day on Monday, June 9th. An upgrade will be performed during this time. While service interruptions are not anticipated, performance may be affected. All critical system components will remain fully available. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Jun 6, 14:09 EDT
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.11.1
Completed - The scheduled maintenance has been completed.
Jun 3, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Tuesday, June 3 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

RESOLVED
- Fixed an issue preventing users from editing variant parent products (e.g. name, description, category), introduced in 11.11.0.
- Resolved a login issue where users couldn’t access Insights directly via its web URL.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Jun 2, 22:20 EDT
Jun 2, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.11.0
Completed - The scheduled maintenance has been completed.
Jun 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, June 2 at 15:00 AEST
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEST.

IMPROVED
- Back Office receipt settings (like address, phone, and product notes) now carry through to emailed receipts for a consistent customer experience.

RESOLVED
- Fixed a rounding issue where Total Inc Tax was slightly incorrect on tax invoices with multiple payments.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
May 30, 03:37 EDT
Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage