All Systems Operational

Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Operational
90 days ago
99.96 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Operational
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
99.28 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Operational
Retail POS Operational
Retail API Operational
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Operational
Lightspeed eCom (Europe) Operational
Lightspeed eCom (North America & Australia) Operational
Lightspeed Restaurant (K-Series) Operational
90 days ago
99.96 % uptime
Today
POS Operational
Back Office Operational
90 days ago
99.96 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Operational
90 days ago
100.0 % uptime
Today
POS ? Operational
90 days ago
100.0 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
100.0 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
100.0 % uptime
Today
Online Ordering Operational
90 days ago
100.0 % uptime
Today
Ordering Integrations ? Operational
90 days ago
100.0 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
100.0 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 18, 2025

No incidents reported today.

Nov 17, 2025
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.23.0
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, November 17 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

NEW
- Simultaneous Printing: Orders can now print to multiple kitchen and bar printers at the same time, reducing delays and improving service speed. This is especially helpful for venues with many printers or slower impact models like the TM-U220. Available for sites using the latest iOS app with Lightspeed App Printing.

RESOLVED
- Course reordering in the Back Office config now saves correctly and remains consistent after refreshing.
- Gift card top-ups no longer stall when retrying after a declined Lightspeed Payments transaction.
- Tag-based customer searches now show all matching customers.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Nov 16, 21:49 EST
Nov 16, 2025
Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
Parked sales from the Sell Screen are not appearing in the Sales History
Resolved - Issue resolved
Nov 13, 21:27 EST
Monitoring - New Parked sales should now show on the Sales history page and are filterable.

For the parked sales made during the impacted period, we are working on a fix. For these sales, please continue to find them in the "Continue" Tab of Sales History
Nov 13, 19:40 EST
Investigating - We are currently investigating an issue where parked invoices from the Sell Screen are not appearing in the Sales History.

Workaround: All parked sales are still accessible and can be managed through the "Continue sale" tab.

We will post an update as we investigate.
Nov 13, 19:11 EST
Lightspeed Restaurant (O-Series) - Stock Movement Delays
Resolved - The Stock Movements syncing issue has been fully resolved. All data is now up to date, and the service is operating normally.

We will continue to keep an eye on performance, but no further impact is expected.

Thank you for your patience.
Nov 13, 01:23 EST
Monitoring - The issue affecting Stock Movements data syncing has been resolved. Processing has successfully caught up, and new Stock Movement records are now updating as expected.

We will continue to closely monitor the service to ensure stability.
Nov 12, 23:26 EST
Identified - We are currently investigating an issue causing delays in Stock Movements data syncing. New Stock Movement records have not updated since yesterday afternoon.

Impact
Reporting and features that rely on Stock Movements may show incomplete or outdated data. No other data sources are affected, and no data loss is expected.

Current Status
Our engineering team has identified a processing issue on the service responsible for Stock Movements. A fix is in progress, and we expect data to begin updating again shortly.
Nov 12, 20:59 EST
Nov 12, 2025
Nov 11, 2025
Lightspeed Retail (R-Series) scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 04:00 EST
Scheduled - We will be conducting scheduled maintenance on Tuesday, November 11th, at 9:00 am UTC. During this time, you might experience instability with the application.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause.
Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 9, 18:12 EST
Nov 10, 2025
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 02:00 EST
Scheduled - We will be conducting scheduled database maintenance on Monday November 10th at 7am UTC. During this time, you might experience unavailability of login new users and other instabilities for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 6, 14:42 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Lightspeed R-series invoicing; degraded performance for deposits
Resolved - This incident has been resolved
Nov 7, 17:03 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 7, 11:59 EST
Investigating - We are currently investigating this issue.
Nov 7, 09:54 EST
Nov 6, 2025
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 02:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:00 EST
Scheduled - We will be conducting scheduled database maintenance on Thursday November 6th. During this time, you might experience unavailability of your POS for about 15 minutes, beginning no earlier than 5am UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 3, 11:30 EST
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 00:01 EST
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 5, 10:45 EST
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.22.1
Completed - The scheduled maintenance has been completed.
Nov 6, 00:02 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 23:00 EST
Scheduled - Update Time: Thursday, November 6 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Resolved a 500 error that occurred on the Subscription page when discount coupons were applied.
- Fixed a Pay at Table issue that stopped some payments from processing correctly.
- Restored the Reprint receipt option for account sales on customer profiles
- Fixed an issue where updating a customer’s profile image through the API didn’t update it in the POS.
Nov 5, 17:44 EST
Nov 5, 2025
Lightspeed Retail (R-Series APAC) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 13:00 EST
Scheduled - We will be conducting scheduled database maintenance on Wednesday November 5th. During this time, APAC accounts will be temporarily unavailable for up to 15 minutes, beginning no earlier than 6pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Nov 3, 11:25 EST
Creation of invoices are being degraded
Resolved - This incident has been resolved.
Nov 5, 13:49 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 5, 13:44 EST
Update - We are continuing to work on a fix for this issue.
Nov 5, 13:18 EST
Identified - The issue has been identified and a fix is being implemented.
Nov 5, 13:18 EST
Investigating - Some invoice creations are failing. We are currently investigating the issue.
Nov 5, 12:51 EST
Nov 4, 2025
Order Anywhere payments using iDeal are failing
Resolved - The incident is resolved. We are still monitoring.
Nov 4, 07:58 EST
Investigating - We are currently investigating an issue where Order anywhere orders cannot be paid via iDeal. All Netherlands-based customers using iDeal are affected
Nov 4, 06:08 EST
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