Lightspeed Insights (O-Series) - Updates & New Improvements 5.1.0
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2025 - 21:01 EDT
Scheduled - Update Time: Wednesday, April 2 at 11:00 AEDT
Update Process: Lightspeed Insights will automatically update after 11:00 AEDT.

RESOLVED
- Fixed an issue affecting Help & Support search queries

IMPROVED
- General system performance and stability enhancements

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
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Apr 1, 2025 21:00-22:00 EDT
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 01, 2025 - 21:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Apr 1, 2025 21:00 - Apr 2, 2025 01:00 EDT
Hospitality Partial Settlement & Reporting delay - March 28th
Identified - On March 28th, we identified an issue affecting a subset of Lightspeed Payments users, causing delays in both reporting and payouts. We realize how critical accurate and timely funding and information is for your business, and we sincerely apologize for the disruption.
Mar 29, 2025 - 06:53 EDT
Uptime over the past 90 days. View historical uptime.
Lightspeed Retail (X-Series) Under Maintenance
90 days ago
100.0 % uptime
Today
Authentication ? Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Customer Management Operational
90 days ago
100.0 % uptime
Today
Gift Cards & Store Credits Under Maintenance
90 days ago
100.0 % uptime
Today
Help Centre Operational
90 days ago
100.0 % uptime
Today
Inventory Operational
90 days ago
100.0 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Products Operational
90 days ago
100.0 % uptime
Today
Product pricing Operational
90 days ago
100.0 % uptime
Today
Quotes Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Retail POS ? Operational
90 days ago
100.0 % uptime
Today
Retail POS for iPadOS Operational
90 days ago
100.0 % uptime
Today
Sales History Operational
90 days ago
100.0 % uptime
Today
Service Orders Operational
90 days ago
100.0 % uptime
Today
Setup Operational
90 days ago
100.0 % uptime
Today
Stock Control Operational
90 days ago
100.0 % uptime
Today
Workflows Operational
90 days ago
100.0 % uptime
Today
Lightspeed Retail (R-Series) Under Maintenance
Retail POS Under Maintenance
Retail API Under Maintenance
Analytics Operational
Integrated Payments ? Operational
Lightspeed Retail (S-Series) Operational
BackOffice Operational
Lightspeed eCom (C-Series) Under Maintenance
Lightspeed eCom (Europe) Under Maintenance
Lightspeed eCom (North America & Australia) Under Maintenance
Lightspeed Restaurant (K-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Back Office Operational
90 days ago
100.0 % uptime
Today
Back Office - Reporting Operational
API (incl. Online Orders) Operational
Order Anywhere Operational
Payments Operational
Lightspeed Payments Operational
Lightspeed Restaurant (G-Series) Operational
90 days ago
100.0 % uptime
Today
POS Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Backoffice Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (L-Series) Operational
90 days ago
100.0 % uptime
Today
Manager Operational
POS Operational
API (incl. Online Orders) Operational
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Restaurant (O-Series) Under Maintenance
90 days ago
99.95 % uptime
Today
POS ? Operational
90 days ago
99.94 % uptime
Today
Standard Reporting Operational
90 days ago
100.0 % uptime
Today
Back Office ? Operational
90 days ago
99.94 % uptime
Today
Purchase ? Operational
90 days ago
100.0 % uptime
Today
Insights ? Under Maintenance
90 days ago
99.91 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Produce ? Operational
90 days ago
100.0 % uptime
Today
Lightspeed Payments Operational
90 days ago
100.0 % uptime
Today
Lightspeed Bump Screen by Bump It Operational
90 days ago
99.97 % uptime
Today
Online Ordering Operational
90 days ago
99.97 % uptime
Today
Ordering Integrations ? Operational
90 days ago
99.97 % uptime
Today
Payment Integrations ? Operational
90 days ago
100.0 % uptime
Today
Accounting Integrations ? Operational
90 days ago
99.66 % uptime
Today
Support (Phone/Email/Live Chat) ? Operational
Lightspeedhq.com.au (Website) Operational
Lightspeed Golf Operational
Tee Sheets Operational
Marketplace Operational
House Accounts Operational
Business Intelligence Operational
Mobile Apps Operational
Partner API Operational
Lightspeed Loyalty Operational
Dashboard Operational
Hospitality Integration Operational
Retail Integration Operational
Lightspeed Support Operational
Phone Support Operational
Chat Support Operational
Email Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025
Restaurant O-Series: Accounting Integrations Page Unavailable
Resolved - This incident has been resolved.
Apr 1, 19:03 EDT
Identified - Our team are receiving report some users are unable to load their sync history for our accounting integrations.

The team are currently pushing a fix to resolve this issue.
Mar 31, 18:42 EDT
Issue with Cayan Manual Entry Payments
Resolved - This incident has been resolved.
Apr 1, 16:10 EDT
Monitoring - Cayan has reported that a potential fix has been implemented
Apr 1, 15:44 EDT
Investigating - We’ve identified an issue where merchants using Cayan as their payment processor in Google Chrome are not able to process manual payments. This issue seems to be specific to Google Chrome and Safari. As a temporary workaround, switch to another browser such as Firefox to make such payments.
Apr 1, 15:02 EDT
Degraded Performance - Services Page
Resolved - This incident has been resolved.
Apr 1, 10:34 EDT
Investigating - Users currently can't edit service or schedule in the services page. Our team is investigating this.
Apr 1, 10:32 EDT
Mar 31, 2025
Lightspeed Retail (R-Series Analytics) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 14:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Monday, March 31st. During this time, you might experience unavailability of the analytics feature for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 28, 14:20 EDT
Lightspeed Retail (R-Series) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 00:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 14:12 EDT
Scheduled - We will be conducting scheduled database maintenance on Monday March 31st. During this time, you might experience unavailability of the catalog features for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 28, 14:09 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025
Mar 28, 2025

No incidents reported.

Mar 27, 2025
Lightspeed Retail (R-Series NOAM & EMEA) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Thursday March 27th. During this time, you might experience unavailability of your POS for about 15 minutes. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 21, 16:35 EDT
Mar 26, 2025
Lightspeed Restaurant O-Series - Lightspeed Payments Partial Refund Issue
Resolved - The hotfix to resolve the “Refund Cancelled” error for partial refunds has been successfully deployed and is now considered stable. Users should no longer encounter this issue when processing partial refunds through POS.

If you are still seeing this error, it’s likely that not all registers have received the update. Please ensure all POS devices have been synced to apply the fix.

Thank you for your patience while we worked to resolve this issue.
Mar 26, 03:17 EDT
Monitoring - The hotfix to resolve the “Refund Cancelled” error for partial refunds has now been deployed. Users should no longer encounter this issue when processing partial refunds through POS.

Any partial refunds processed before 4:30pm AEDT may still show inaccurate refunded amounts in POS sales history, but the underlying refunds were successfully completed.

We’ll continue to monitor system performance closely.
Mar 26, 01:49 EDT
Update - We’re preparing to deploy a hotfix at 4:00pm AEDT to resolve the issue affecting partial refunds. After the update, users should no longer see the “Refund Cancelled” error when processing partial refunds through POS.

Please note that money movement is not affected — refunds have still been processed successfully. However, POS sales history may not accurately reflect refunded amounts for any partial refunds processed before 4:00pm.

We’ll confirm once the fix is live and will continue monitoring system performance.
Mar 26, 00:26 EDT
Identified - We are currently experiencing a disruption affecting partial refunds.

Users may see a "Refund Cancelled" error when processing partial refunds through POS, but payments are still being successfully processed.

Our team is actively working on a fix to restore full service as quickly as possible. Resolving this issue is our top priority, and we will provide updates as soon as we have more information.
Mar 26, 00:19 EDT
Restaurant O-Series: Online ordering and other API systems running slowly
Resolved - This incident has been resolved.
Mar 26, 03:06 EDT
Update - We are continuing to monitor for any further issues.
Mar 26, 02:51 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 02:51 EDT
Investigating - Our team are currently investigating an issue with our API system - this would impact online ordering, accounting systems, and other integrations.

We are looking to resolve this at the highest priority.
Mar 26, 02:39 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.6.1
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Wednesday, March 26 at 16:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 16:00 AEDT.

RESOLVED
- Fixed an issue that caused errors when processing partial refunds with Lightspeed Payments.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 26, 00:22 EDT
Mar 25, 2025
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 25, 14:22 EDT
Shopify sync delayed
Resolved - Shopify products sync is back to normal.
Mar 25, 18:41 EDT
Update - Product sync is back to normal.
Mar 25, 18:41 EDT
Monitoring - We are seeing that the product sync to Shopify errors are reducing as Shopify endpoints for products are recovering. We will continue to monitor the situation.
Mar 25, 17:26 EDT
Update - Still investigating. Impact is currently on Shopify product sync
Mar 25, 16:49 EDT
Investigating - We are currently investigating the delay in sync-ing to Shopify. At the moment, we are seeing the delay in products sync in particular.
Mar 25, 16:47 EDT
Loyalty customers are unable to create accounts through the mobile client
Resolved - This incident has been resolved.
Mar 25, 08:55 EDT
Identified - We have identified the root cause of the issue. Our team is currently working on implementing a fix.
Mar 18, 14:08 EDT
Investigating - We are currently investigating this issue. In the meantime, customers can be created through the R-Series loyalty web view.
Mar 17, 13:09 EDT
Lightspeed Payments - Partial Payout delay for Hospitality Merchants
Resolved - The technical issue causing the partial delays have been resolved, and all delayed payments have been paid out.
We will continue monitoring and provide a new update if required.
Thank you for your patience with us.
Mar 25, 05:36 EDT
Identified - Starting March 22 we have identified an external technical issue resulting in a delay of up to 6 hours between when a sale is made and when the available Payment has settled. Due to that issue, a subset of Lightspeed Payments users will experience partial settlement delays.
We understand how important it is to have access to your funds, and our team is keeping in touch with our banking partners as they work on a fix. Please note that payment processing is not impacted.
Thank you for your patience with us as we work to resolve this issue
Mar 24, 10:40 EDT
Lightspeed X-Series, C-Series, E-Series and R-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 21:30 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 24, 13:18 EDT
Mar 24, 2025
Lightspeed Retail (R-Series APAC) scheduled database maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 EDT
Scheduled - We will be conducting scheduled database maintenance on Monday Mar 24th. During this time, APAC accounts will be temporarily unavailable for up to 15 minutes, beginning no earlier than 5pm UTC. This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 21, 16:20 EDT
Lightspeed Purchase (O-Series) - Updates & New Improvements 5.1.1
Completed - The scheduled maintenance has been completed.
Mar 24, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 01:01 EDT
Scheduled - We're excited to announce another update that will bring improved efficiency and stability.

Update Time: Monday, March 24 at 16:00 AEDT
Update Process: Lightspeed Purchase will automatically update after 16:00 AEDT.

RESOLVED
- Fixed an issue affecting Help & Support search queries

IMPROVED
- General system performance and stability enhancements

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 23, 19:56 EDT
Lightspeed Restaurant (O-Series) - Updates & New Improvements 11.6.0
Completed - The scheduled maintenance has been completed.
Mar 24, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 00:00 EDT
Scheduled - We're excited to announce another update to your POS that will bring improved efficiency and stability.

Update Time: Monday, March 24 at 15:00 AEDT
Update Process: No need to interrupt your sales. Your POS will automatically update after 15:00 AEDT.

RESOLVED
- Fixed an issue where Group Order dockets did not print when using Print by Order Type.
- Fixed an issue where the last category in the POS category list was not visible on mobile devices when Group Ordering was enabled.
- Fixed an issue where newly created printers had no assigned order types in Register Printer Settings.

IMPROVED
- Group Order dockets now display the selected order type (e.g., Dine-In, Takeaway, Delivery).
- Group Orders now retain the selected Order Type for all orders in the group, eliminating the need to reselect it for each order.

IN CASE YOU MISSED IT
Love Lightspeed? It's now even easier to share with your friends, and you get $1,000 for each referral!
See the 'Refer us' tile on your Back Office dashboard for more details.
Mar 16, 23:36 EDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Lightspeed C-Series, E-Series, R-Series and X-Series scheduled Gift Card maintenance
Completed - The scheduled maintenance has been completed.
Mar 18, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 EDT
Scheduled - We will be conducting scheduled maintenance for our Gift card feature on Tuesday March 18th between 10:00AM-1:00PM GMT. During this time, you might experience degradation of an ability to sell, redeem or add funds to gift cards.
This maintenance is essential to ensure the continued performance, reliability and security of our systems.
We understand the importance of our services to your operations and apologize for any inconvenience this maintenance may cause. Your patience and understanding are greatly appreciated as we work to enhance our systems.
Mar 17, 15:25 EDT
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